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TERMS AND CONDITIONS
SC Properties Booking Conditions
General
1. Authority
The person, whose name appears on the booking form certifies that
he or she is authorised to agree the Booking Conditions on behalf
of all the persons staying at the property booked, including those
substituted or added at a later date. This person MUST be a member
of the party occupying the property, and must be 18 years of age
or over. Bookings cannot be accepted from parties of young people.
2. Hirer’s Obligation
The hirer agrees:
(1) To permit the owners and agents reasonable access to the property
to carry out any urgent maintenance.
(2) Not to sublet or share the property, except with persons nominated
on the booking form.
(3) The maximum number of persons allowed at the property is clearly
stated, and must not be exceeded (Owners reserve the right to
refuse entry to the property or to terminate the hire without
notice and without refund in the event of a hirer breaching this
condition).
(4) Any problems you may encounter with the property must be reported
to SC Properties as agents as soon as possible and not left until
the day of departure.
3. Good Housekeeping
Good Housekeeping reflects your agreement to leave the property
in the condition in which you found it. A Booking Deposit will
be taken by credit/debit card upon booking confirmation. The swipe
will give an authorisation code that will allow SC Properties
to deduct monies to cover the cost of any damage to furniture,
fittings, goods or to the property itself or to cover any extra
cleaning over and above that reasonably expected in breach of
points 2 and 4.
4. Electricity/Gas/Oil
This is included in the rent, however we reserve the right to
take an additional charge if usage exceeds what is the norm for
the time of year/number in the party.
5. No Pets
Pets are not permitted in the apartments.
6. No Smoking
Guests are requested not to smoke inside any of the cottages.
7. Lost Property
We will retain lost property items at our offices for 28 days
from the date of departure. No food or drink items will be retained.
8. Cause for Complaint
If there is a complaint, it must be reported immediately to allow
us, if possible, to redress the situation. It is too late to report
a problem after your holiday.
9. Payment
A deposit (which is non re-fundable ) is required to secure a
booking (this will normally be the equivalent of the one night’s
stay - please check the amount when making your booking). There
is a 2.5% fee for using credit and debit cards for payment. Cancellation
insurance is highly recommended if the hirer does not have their
own since the deposit is non-refundable. (See Clause 11 for details.)
The balance of the rental must be paid on commencement of the
property occupancy.
10. Tariff
This is updated each year and is available on request.
11.
Cancellation
If the hirer wishes to cancel the booking, he/she should advise
SC Properties immediately by telephone, followed by a letter or
email of confirmation. Cancellation of bookings due to ‘Acts of
God’ or matters beyond our control will not be accepted where
access is still possible to the property.
12. Arrival and Departure
Times
Properties are only available FROM 4.30 pm on the day of arrival,
and must be vacated BY 10.00 am on the day of departure. This
allows time to prepare the apartments for the next arrivals. It
may be possible for an earlier entry time to be arranged but his
must be done in advance – please check prior to your arrival.
13. Non-Availability
of Property
If for any reason beyond our control, the property becomes unavailable
on the date booked, all rent paid in advance will be refunded
in full where alternative accommodation cannot be offered. The
hirer shall have no further claims against SC Properties. If,
for reasons beyond our control, a property becomes uninhabitable
during your stay – for example, the heating fails and cannot be
repaired within an appropriate time frame, we shall make every
endeavour to offer suitable alternative accommodation if it is
available. If none is available, we shall offer a refund of monies
paid to us on a pro rata amount depending on the length of stay
prior to departure.
14. Transfer
In exceptional circumstances, we will permit the hirer to transfer
their booking at the same property, to a date within the same
year (subject to availability). There is a £50 administration
charge for all booking transfers.
15. Liability
No liability is accepted for any loss, damage, sickness or injury,
howsoever caused, which may be sustained, during the holiday to
the hirer, or any member of the hirer’s party or any invited person,
or any car and its contents, or any possession of the hirer or
any member of the hirer’s party or guest unless this results from
the negligence of the agent or its employees acting in the course
of their employment. Compensation payments will not apply where
we cannot fulfil our obligations due to unforeseeable circumstances
such as natural disaster, adverse weather conditions, health risks
and epidemics, fire and other similar factors beyond our control.
16.
Confidentiality
Information that SC Properties has collected from your booking
will be held in confidence and will not be passed onto any other
person without your permission. (See Privacy Policy)
NB: ONCE YOU HAVE
RECEIVED YOUR RECEIPT AND CONFIRMATION OF YOUR BOOKING, YOU MUST
CHECK IT CAREFULLY AND REPORT ANY ERRORS TO US IMMEDIATELY. WE
RETAIN THE RIGHT TO MODIFY THE BOOKING CONDITIONS AT ANY POINT.
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